Users: Actors in the Industrial Relations System?
paradigm elaborated by John T. Dunlop in his landmark
1958 volume, Industrial Relations Systems, described the
aforementioned system as consisting of three actors, namely,
unions, employers and the State, thereby creating a convention
that has been adopted by scholars and practitioners in
the field to this day. Over the past few years, the call
to expand upon the notion of actors in the industrial
relations environment has become more and more widespread,
but no one has yet suggested how this integration might
be implemented. The main objective of this paper is to
propose an analytical model of the actor and to explore
how the latter could be applied in the case of public
urban transit users. Finally, the author takes an unequivocal
position in favour of the existence of this fourth actor
in some industrial relations systems and describes some
avenues of research that are opened up by an analysis
of the notion of actor.
Guy (2000), "End Users: Actors in the Industrial
Relations System?", British Journal of Industrial
Relations, à paraître.